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These Terms & Conditions set out the rules that apply when you open and use a bec99 account, including how we handle transactions, content access and your rights as an account holder. Access to this platform depends on your local law and eligible regions — please read these terms before you start.
By creating an account on bec99, you confirm that you have read, understood and agreed to the terms set out on this page. These terms form the agreement between you and us, and they apply each time you log in, browse the lobby, place a wager or carry out a transaction through your account wallet. We may update these terms when our services change or when applicable rules require it. When we do, we will post the revised version here with a note that the document has changed. Continuing to use your account after a revision takes effect means you accept the updated terms. If you do not agree, the right course is to stop using the account and contact support to close it formally. Transactions processed through Nagad or Upay are subject to the additional conditions shown at the deposit and withdrawal screens inside your account. Those screens display the limits, verification steps and processing instructions that apply at the time you submit a request. We do not replicate those figures here because they can change; the version shown in your account at the point of the transaction is the one that applies. Eligibility to hold an account and use our services depends entirely on your local law and the regions we serve at any given time. We do not make representations about legal access in jurisdictions we have not verified.
Not everything connected to your experience on bec99 falls under this single document. Understanding the scope helps you know where to look when a question arises about a specific part of your account or a transaction.
Rules covering registration, login, account suspension and closure are fully within these terms. If we restrict or close your account, the conditions here explain the basis on which that can happen and what steps follow.
Deposits and withdrawals processed through your wallet — including those made via Nagad or Upay — are governed by these terms alongside the specific limits and instructions shown at the transaction screen inside your account.
Game titles, lobby categories, odds displays and promotional notices published on the site are covered by these terms in respect of your right to view and use them. Studio-level content rights belong to the respective providers.
Payment processors, mobile wallet operators and game studios operate under their own agreements. When something goes wrong in a third-party system, these terms describe how to raise it with us, but the third party's own policy governs their conduct.
These terms are not one-directional. You hold a set of practical rights that we are committed to honouring as long as your account remains active and in good standing. Knowing what those rights are makes it easier to act on them without guesswork. You can review your full transaction history at any time by opening the account wallet section after logging in. Every deposit and withdrawal processed through Nagad or Upay appears there with a reference number, date and status. If a record looks wrong, the first step is to note the reference and contact support with that detail — our team can trace the transaction on our side and tell you what the record shows. Account profile details — the email address, mobile number and payment method linked to your wallet — can be updated through the account settings screen. Some changes require identity verification before they take effect; the screen tells you which steps apply. For any question about these terms themselves, support is reachable through the channels listed on the Contact page.
Log in and open the wallet section to see every transaction, including Nagad and Upay entries, with reference numbers and status.
Update your email, mobile number or linked payment method in account settings; identity verification may be required for certain changes.
Note the reference number from your wallet history and contact support with it — our team will match it to the record on our side.
You may ask us to close your account at any time by contacting support. We will process the request and confirm the outcome in writing.
If you have a question about these Terms & Conditions, the right route is to reach our support team directly. Use the channel that works best for your situation — all three paths below route to the same team.
Open the chat widget from any page inside your logged-in account. Describe the clause or account situation you want to ask about and a support agent will respond.
Send your question to the support email address shown on the Contact page. Include your account reference so the team can locate your records quickly.
The Help Centre lists answers to the most common terms questions. Start there for quick answers about account rules, transaction conditions and access eligibility.
Handling your account and the data attached to it according to clear, stated rules is how we maintain the relationship described in these terms. Here is what that means in practice across the areas that matter most.
We apply standard authentication controls on the account login path. You are responsible for keeping your password confidential; if you suspect unauthorised access, contact support immediately using the live chat route.
Transaction records, account details and communication logs are retained for the period required by the rules applicable to our operations. You can request a summary of the data we hold on your account through support.
We use cookies to keep your session active and to record preferences such as lobby view and language. The cookie notice displayed on your first visit explains what is set and how to manage it.
When these terms are updated, the revised document is posted here with a change note. We do not send individual notifications for minor clarifications, but material changes will be highlighted at the top of this page.
These are the questions we hear most often about how these Terms & Conditions work in practice. If your question is not here, the support team can answer it directly.
Yes, we update these terms when our services or applicable rules require it. The revised version is posted here with a change note. Continuing to use your account after the update means you accept the new version. For significant changes, a notice will appear at the top of this page.
The limits, verification steps and processing instructions for Nagad and Upay are shown at the deposit and withdrawal screens inside your account. Those figures apply at the time you submit a request; we do not replicate them here because they can be updated independently of these terms.
Access depends on your local law and the regions we serve. We do not make representations about legal access in all jurisdictions. Check the eligibility conditions shown during registration, and if you have a specific question about your region, contact support before opening an account.
Open the wallet section in your account, note the reference number of the entry in question, then contact support with that reference. Our team will match it to the record on our side and tell you what the entry shows. This works for Nagad, Upay and any other payment route on your account.
The conditions under which we may suspend or restrict an account are set out in these terms. If your account is suspended, you will receive a notification through the contact details on file. You can raise a question about the decision by contacting support through live chat or email.
Contact support through live chat or the support email shown on the Contact page. Let the team know you want to close your account. We will process the request, settle any open balance according to the terms, and confirm the closure in writing to your registered contact details.