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bec99 is clear about what data we collect when you create an account and how we use it. This policy covers everything from account registration and wallet transactions through Nagad or Upay, to how we keep your records secure. Access to our platform depends on your local law and eligible regions.
When you open an account with us, we collect the details you enter during registration — your name, contact information and the payment method you choose, whether that is Nagad, Upay, bKash or Rocket. We use this information to operate your account, process deposits and withdrawals, and respond when you reach out to our support team. We do not sell your personal data to third parties. We may share information only where required to process a transaction — for example, passing a wallet reference to a payment processor to complete a Nagad or bKash transfer — or where applicable law requires disclosure. Cookies and session data are used to keep your login active and to understand which parts of the lobby you browse, so we can keep the navigation clear. You can manage cookie preferences through your browser settings. We retain your account records for as long as your account remains active and for a period after closure as required under applicable regulations. The lawful basis for processing your data is the contract we form with you when you register. Availability of our platform depends on your local law and the eligible regions we currently serve.
This policy covers data processed directly by bec99 across the areas listed below. It does not extend to third-party sites linked from our pages or to services operated independently outside our platform. Review the scope carefully so you know exactly where your data rights apply.
Data collected at login, registration and during account verification falls fully within this policy. This includes the email address, contact details and identity checks we hold on file for your account.
Deposit and withdrawal records processed via Nagad, Upay, bKash or Rocket are covered here. We store transaction references so you can review your payment history inside your account wallet at any time.
Session data collected while you browse the lobby, including game categories you open and pages you visit, is included in this policy. We use it to maintain a working session and improve navigation, not for advertising profiling.
Game studios such as Pragmatic Play, CQ9 or Habanero operate their own data environments. Their data handling is outside this policy. Check each studio's own terms if you want details on how they manage in-game data.
You have several concrete options available to you as an account holder on bec99. You can review the personal data we hold by logging in and checking the account settings page, where your registered details and wallet history are visible. If any details are incorrect — a misspelled name, a changed phone number linked to your Nagad or bKash wallet — you can submit a correction request directly through the support channel and we will update the record. You can ask us what data we hold and why we hold it; our support team will respond with a clear summary. Where you believe data has been processed in a way that conflicts with this policy, you can raise a formal question in writing. We will acknowledge the request and explain our position. If you choose to close your account, data retention timelines explained in the details section above still apply, but we will not use your information for any active purpose after closure. These rights apply to the extent permitted by applicable law in your region.
Log into your account and open the account settings page to see what personal details and transaction records we hold. Your full wallet history, including Nagad and bKash entries, is visible there.
Send a correction request through our support channel if any registered detail is wrong. Include the account email and the specific field to update. We will confirm once the change is made.
Contact our support team in writing if you want to know exactly which data we hold and the reason we hold it. We will respond with a factual summary rather than a generic statement.
If you close your account, write to us to understand what retention obligations apply. We will explain the timeframes and confirm when active use of your data ends, in line with applicable law.
If you have a question about this privacy policy — whether about your account data, a wallet transaction record, or a correction request — the routes below are the ones to use. We only list channels that are actively monitored; we do not publish contact details we cannot staff.
Open the chat widget visible in the lobby footer. It connects you directly to our support team. For privacy questions, state that the query is data-related so it reaches the right person quickly.
Send your privacy or data query to the support email address shown on the contact page of this site. Include your registered account email so we can locate your record without delays.
The help section inside your logged-in account lists common privacy questions and the steps to raise a formal request. Start there if you want a faster route before writing in directly.
We keep this policy current and apply it consistently across every area of the platform, from account creation to wallet activity. Below are the four areas we want you to understand clearly before using your account.
We keep your account records for as long as your account is open and for a defined period after closure, as required under applicable regulations. We do not retain data beyond what is operationally or legally necessary.
Cookies keep your login session active and help us understand which lobby sections see the most use. You can adjust cookie preferences in your browser settings at any time without losing account access.
Access to your account is protected by the login credentials you set at registration. We recommend using a unique password. If you suspect unauthorised access, contact support through the live chat immediately.
When this policy changes in a material way, we post a notice on the platform and update the date shown at the top of this page. Continuing to use your account after a posted update means you have seen the revised version.
The questions below cover the data and privacy points that account holders ask about most. If yours is not here, use the support contact routes listed in the section above.
At registration we collect your name, contact details and the email address you use to log in. If you add a payment method such as Nagad or bKash, we store the wallet reference needed to process transactions. We do not collect more than is needed to run your account.
Yes. Log into your account and check the settings page — your registered details and wallet history are visible there. If you need a broader summary, send a written request to our support team and we will provide one.
We do not pass your personal account data to game studios. Studios such as Pragmatic Play, CQ9 and Habanero deliver game content within the lobby, but they do not receive your registration details or wallet information through us.
Contact our support team through live chat or the support email shown on the contact page. Include your registered account email and name the specific field you need corrected. We will confirm once the update is complete.
We retain records for a period after account closure as required under applicable regulations. Active use of your data stops when you close the account. Write to support if you want a clear statement of the retention timeline that applies to your record.
Yes. Deposit and withdrawal records processed through Nagad, Upay, bKash or Rocket are covered by this policy. You can review those entries in your account wallet at any time. The payment processors themselves operate under their own separate policies.